Guarenteed Response Times

GUARANTEED RESPONSE TIME
We always aim to hit our “Response Target” when it comes to responding to your issues, however we absolutely guarantee we will respond by the “Response Guarantee” times listed below:
PRIORITY EXAMPLE RESPONSE GUARANTEE RESPONSE TARGET

Critical Entire Company Offline (Call Us!) 2 Hours 15 Mins

High Department Offline (Call Us!) 4 Hours 1 Hour

Medium User PC Offline 8 Hours 4 Hours

Low New User Setup/Maintenance
16 Hours 8 Hours